Politique d’expédition
SHIPPING POLICY
1. Delivery Areas
VentiFresh delivers to mainland France and all European Union countries. For deliveries outside the EU, please contact us directly via ventifresh-shop.com.
2. Processing Time
Orders are processed and shipped within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
3. Delivery Times
Estimated delivery times are as follows:
- Mainland France: 2 to 5 business days
- European Union: 5 to 10 business days
These timeframes are provided as estimates and may vary depending on the carrier and destination.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery destination. The exact amount will be displayed clearly before you confirm your order.
5. Order Tracking
A tracking number will be sent to you by email as soon as your order is dispatched, allowing you to follow your parcel in real time.
6. Delays and Delivery Issues
In the event of a delay or delivery issue, please contact us via ventifresh-shop.com. We will do our best to resolve the situation as quickly as possible.
7. Damaged or Lost Parcel
If your parcel arrives damaged, please keep the packaging and contact us immediately with photos. In the event of a confirmed loss by the carrier, we will arrange a replacement or full refund.